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Had an accident? Know your legal rights

Did you know following an accident, it's your legal right to have your car repaired anywhere of your choice, regardless of what your insurance may say. Call Chaplane FIRST!

Know your legal rights

Your Car. Your Right to Choose Your Repairer

Unfortunately accidents do happen and you may be in need of professional repair. You'll be faced with an important decision - who will repair your vehicle to its original condition? An easy answer - Chaplane.

Regardless of who your insurance company is, by law you are entitled to choose who repairs your car.  Whilst our car repair work is approved by the vast majority of insurers, there are some that may insist your vehicle be taken to one of their ‘approved’ repairers.

If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do.  Also, your insurers 'recommended repairer' may not have official manufacturer approval status or hold a BS10125 approval for vehicle body repair like we do here at Chaplane in Colchester, Essex. REMEMBER; It’s YOUR CAR.YOUR CHOICE!

Non Fault Accident Assistance

Non Fault Accident Assistance

If you are ever unfortunate enough to be involved in a road traffic accident, regardless of if it was your fault or not, give Chaplane in Colchester a call FIRST and take advantage of our accident assistance service. 

  • We can recover your vehicle if undrivable
  • Provide you with a replacement vehicle if you were not at fault, so you are kept mobile,
  • Have your vehicle repaired back to its original standard at our state-of-the-art bodyshop facility in Colchester.
  • We provide a complete hassle-free experience, we will communicate directly with your insurance and third parties,
  • We can even contribute towards any additional policy excess.

Customer Mobility

Here at Chaplane ARC we have a selection of manual and automatic courtesy cars available to keep you mobile whilst we are repairing your vehicle. Subject to availability.

We can also arrange local collection and delivery of your car within a certain radius.

Should you require recovery of your undrivable vehicle after an accident, we can arrange for your car to be transported back to our state-of-the-art bodyshop repair facility in Colchester.

Customer Mobility
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