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Customer feedback

As an independent and family run business, we pride ourselves on giving all of our customers a first class experience. Please tell us about yours by filling in our short Customer Satisfaction Survey below. We value your opinion and your feedback helps us maintain and improve our level of service for the future.

How would you rate:

Poor

Average

Excellent

Our repair on your vehicle?

Poor

Average

Excellent

Our overall level of service?

Poor

Average

Excellent

The friendliness of our team?

Poor

Average

Excellent

The time taken to carry out repair?

Poor

Average

Excellent

How we communicated with you?

Poor

Average

Excellent

Would you recommend us to another?

Yes

No

How did you find us?

Insurance Company

Internet Search

Social Media

Other 

How would you rate your experience with us?

Are you happy for us to publicise your feedback?

Yes

No

Please note: our premises are now closed on Saturdays to give our staff the break they deserve after the long working week.

This in no way compromises our service to you, the customer. You can use our online estimate form by clicking the ‘Online Estimate’ tab found at the top right of our website Home page - here you can attach images of your vehicle so that we can carry out a remote estimate.

If you have any questions please feel free to call us on 01206 853322, Monday to Friday (8am to 5.30pm) or email office@chaplane.co.uk and we'll get back to you!